Sr. Enterprise Platform Engineer

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are seeking an experienced Sr. Enterprise Platform Engineer to manage, maintain, and optimize a suite of enterprise tools and platforms.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years working with enterprise tools and managing complex integrations for large organizations
• Strong analytical, problem-solving, and documentation skills
• Excellent communication with the ability to collaborate effectively with technical and non-technical teams to resolve incidents and improve services
• Demonstrated ability to drive change and implement process improvements
• Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows
• Ability to work collaboratively in an Agile/DevOps environment
• Experience with corporate applications such as Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), Globalscape, Power Automate is preferred

Benefits

• Great benefits and perks like larger tech companies
• Independence to make a larger impact on the company and take ownership of their work