Sr Incident Management Analyst

The Sr. Incident Management Analyst provides specialized investigation and diagnosis on high impact incidents, identifying incident trends and serving as a lead for more complex incidents. This role requires a self-starter and highly motivated individual to coordinate Incident Management and triage efforts, with a focus on identifying underlying issues and providing documentation to Problem Management.

Requirements

• 5+ years of experience in technical support environment
• ITIL Foundation v3 or higher certification
• Microsoft Certified Professional (MCP) certification
• Microsoft Certified Desktop Support Technician (MCDST) certification
• Microsoft Certified IT Professional (MCITP) certification
• Laptop/Desktop hardware technician certification
• Microsoft Windows 10 or higher operating system
• Microsoft Office 365
• ServiceNow

Benefits

• Employee Stock Ownership Plan (ESOP)
• Total Rewards benefits
• Welcoming diverse perspectives
• Empowering team members to explore their full potential
• Celebrating ingenuity and innovation
• Focus on resilience and sustainability