Sr. IT Site Support Engineer

We are seeking a skilled Senior IT Site Support Engineer to provide comprehensive technical support to our organization. This role requires a balance of technical expertise, problem-solving abilities, and excellent communication skills to ensure smooth IT operations and user satisfaction.

Requirements

• Excellent communication skills and customer service orientation
• Experience using ServiceNow ticketing system for managing and tracking support requests
• Experience supporting both Windows and MacOS operating systems and proficiency with Google Workspace (G-Suite) and Microsoft Office applications
• Experience supporting various hardware platforms
• Experience configuring and supporting Zoom meeting platforms

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks