Sr Lead - Major Incident Commander

As a Senior Major Incident Commander, you will lead crisis resolution across multiple platforms, manage the lifecycle of all major and high priority incidents, and oversee the Major Incident Management process 24x7.

Requirements

• Experience and confidence working with all levels of management including business and IT executives
• Comprehensive knowledge of ServiceNow and Microsoft Office applications
• ITIL V4 certified
• Experience supporting a large enterprise (Financial Services domain experience is a plus)
• 12+ years of overall experience with 8+ years in IT Service Management (ITSM)
• 5+ years of experience as an Major Incident Commander handling major and significant incidents in a 24x7 production environment
• 10+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, LDAP, Oracle/SQL databases, SAN, Virtualization, Email systems, Event Management, ServiceNow, Enterprise monitoring and access management solutions.

Benefits

• Flexibility in working hours
• Collaborative work culture
• Movement within the organization is encouraged, senior leaders are accessible
• Reasonable accommodation for individuals with disabilities