Sr. Manager - ServiceNow Development (Remote)

CrowdStrike is seeking a dynamic Senior Manager, ServiceNow Development to join its remote-first culture. The successful candidate will lead a team of ServiceNow Developers and Administrators, design and implement the ServiceNow platform, and contribute to shaping the future of cybersecurity.

Requirements

• Recruit, develop, mentor and manage a high performing team of ServiceNow developers
• Foster a collaborative, results-oriented, and innovative work environment
• Implement and maintain development standards and governance processes across the ServiceNow platform
• Manage demand intake for the team
• Lead project planning, resource allocation, and timelines to ensure successful on-time delivery of projects
• Develop and execute team KPIs
• Regularly communicate progress, challenges, and opportunities to key stakeholders
• Support the operating model for the SMO via ServiceNow development and build out a three year roadmap for ITSM and ServiceNow
• 5+ years management experience leading high performing development teams
• ITIL Certification - Minimum V3 Foundation
• Demonstrable knowledge of the ITSM framework (ITIL)
• Demonstrable knowledge of Agile ways of working and experience in measuring level of effort with enhancements, defects, and stories
• Excellent written and spoken communication and interpersonal skills
• A drive for automation, efficiency, and the streamlining of processes and workflows to reduce friction, and drive consistent experiences

Benefits

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens