Sr. Manager, Product Design, CRM & Industry Workflows

ServiceNow is seeking a Sr. Manager, Product Design, CRM & Industry Workflows to lead the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions. The role involves collaborating with product management, user research, engineering, and content to drive the growth of a user-centric culture across the Business Unit. The ideal candidate has experience in UX design, industry experience, and leadership skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)
• 5+ years of experience managing people and/or leading design teams
• 9+ years of experience in UX Design and/or Interaction Design field
• A portfolio of work samples representing your work and approach
• Ability to understand and distill complex problems into clean solutions
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Benefits

• Base pay of $187,600 - $328,300
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs