ServiceNow

Sr. Manager, Product Design, CRM & Industry Workflows

Join ServiceNow as a Sr. Manager, Product Design in Santa Clara, CA. Lead UX teams, drive innovation, and enjoy competitive pay and benefits.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Service Portal
Department - JobBoardly X Webflow Template
Virtual Agent
Department - JobBoardly X Webflow Template
Software Asset Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Software Asset Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 4, 2025

We are seeking a Sr. Manager, Product Design, CRM & Industry Workflows to lead our Product Design team in creating product experiences that users love. The role involves managing designers, driving UX vision, and collaborating with cross-functional teams to deliver innovative products.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
  • Experience participating in the complete product development lifecycle of web and/or software applications
  • Experience in user experience design or industry experience (corporate, software, web or agency)
  • 5+ years of experience managing people and/or leading design teams
  • 9+ years of experience in UX Design and/or Interaction Design field
  • A portfolio of work samples representing your work and approach
  • Ability to understand and distill complex problems into clean solutions
  • Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
  • Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Benefits

  • Base pay of $187,600 - $328,300
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan and family leave programs

Requirements Summary

5+ years of experience managing people, 9+ years of experience in UX Design, and excellent teamwork and communication skills