Sr Manager Service Assurance

Ciena is committed to our people-first philosophy. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Reporting to Senior Director, IT Cloud Services, this Sr. Manager Service Assurance will lead and evolve our enterprise-wide Critical Incident Management, Problem Management, and Change Management functions.

Requirements

• Proven experience managing major incidents and problem/change processes in a global IT environment.
• Strong communicator with executive presence under pressure.
• Experience implementing or optimizing ITSM frameworks (e.g., ITIL, ServiceNow).
• Comfortable navigating ambiguity and coordinating across high-stakes environments.
• Bachelor’s degree in IT, Security, Engineering, or a related field; certifications like ITIL or PMP preferred.

Benefits

• Medical, dental, and vision plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays, paid sick leave, and vacation time