Sr. Manager, Service Management Platform

The Sr. Manager, Service Management Platform is a senior leadership role responsible for the strategic direction, governance, and overall performance of service management and the ServiceNow platform.

Requirements

• Bachelor’s or Master’s degree in related field.
• 10+ years of experience in IT, with at least 5 years of experience managing the ServiceNow platform.
• Deep understanding of ServiceNow architecture and integrations.
• Experience in platform governance, compliance, and vendor management.
• Strong leadership and decision-making skills.
• Proven experience managing ServiceNow instances across multiple services in a global setting.
• Strong strategic thinking and decision making abilities.
• Excellent communication and interpersonal skills.
• Experience implementing IT Service Management platforms, related Metrics and operating models.
• Budget management experience.
• Have a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.
• Track record collaborating closely with service teams in an international organization

Benefits

• Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
• Above-market 401(k) contribution to help our eligible associates save for retirement.
• Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
• Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
• Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
• Receive support for continued education including tuition reimbursement.
• Shop at our company outlets and e-commerce sites at a discount.