ServiceNow

Sr. Manager, UX Research, AI

Join ServiceNow in San Diego as a Sr. Manager, UX Research, AI. Lead a team, mentor researchers, and integrate AI into product development. Competitive pay and benefits.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 5, 2025

Lead a team of researchers and support research roles, guiding research design and execution to support product development. Mentor team members, review research plans and deliverables, and set research team priorities. Partner with Design Operations and Business Operations to plan and execute processes.

Requirements

  • 12+ years of experience in user research methods
  • 3+ years of experience growing and managing a team of researchers
  • Experience in leveraging or critically thinking about how to integrate AI into work processes

Benefits

  • base pay of $168,900 - $295,600
  • equity (when applicable)
  • variable/incentive compensation
  • health plans
  • 401(k) Plan with company match
  • ESPP
  • matching donations
  • flexible time away plan
  • family leave programs

Requirements Summary

12+ years of user research experience, 3+ years of team management experience, AI integration experience