Sr. Practice Lead - ITSM, Configuration & Asset Management (Remote)

We are seeking a dynamic Senior Practice Lead, IT SMO (Service Management Office) to join our organization. Along with your team members, you will be responsible for establishing and building out the SMO, to create a compelling and consistent IT Service Management experience for the whole of CrowdStrike globally. You will work with IT Leadership, ServiceNow Architects and Developers to align processes with tool functionality, and promote a culture of Continuous Service Improvement across ITSM within the IT Team and across the enterprise.

Requirements

• Bachelor’s degree in the field of computer science, information systems, other related degree, or equivalent experience (typically 8-11 years working in IT Service Management and / or with an ITSM platform).
• ITIL Certification - Minimum V3 foundation
• Demonstrable knowledge of the ITSM framework (ITIL).
• Knowledge of CMDB and Common Service Data Model (CSDM) concepts.
• Demonstrable knowledge and experience of (at least) one of the following practice areas: Incident / Major Incident, Problem Management, Change Management, Knowledge Management or Configuration / Asset Management
• Experience of Agile framework and working with Agile ceremonies, terminology etc.
• 3+ years of ServiceNow (or other ITSM platform) experience - including good working understanding of the ITSM modules and CMDB.
• Excellent written and spoken communication and interpersonal skills
• Demonstrated ability to influence peers and stakeholders
• A drive for automation, efficiency, and the streamlining of processes and workflows to reduce friction, and drive consistent experiences

Benefits

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration