Sr. Product Manager, ESM

The Sr. Product Manager, ESM, will be responsible for providing strategic direction and acting as an evangelist for the ESM platform. They will define the product vision, strategy, and communications to collaborators and develop, prioritize, and maintain a 12 to 24-month product roadmap in collaboration with delivery teams, collaborators, and leadership.

Requirements

• Bachelor’s degree in computer science, Software Engineering, MBA or related field or equivalent experience
• 5 years of relevant experience
• Program management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute. structured approaches/methodologies to business problems
• Experience in implementing ServiceNow or Jira, CMDB and HelpDesk
• Experience in capturing user stories and converting them into sprint stories
• Experience with systems integrations, and data migrations
• Significant experience in B2B or B2C product lifecycle management and working in an Agile software development environment
• Experience with translating user feedback and needs into requirements for process, functional, and technical improvements
• Excellent communication skills (written and verbal), as well as group facilitation and relationship management skills; experience working with a stakeholder audience which comprises a broad span of organizational levels and has a wide range of expertise
• Proven ability to cultivate and manage relationships with business partners, internal IT partners, and vendors
• Extensive leadership and operational managerial experience; ability to communicate effectively in a geographically dispersed team
• Experience working with individuals with varied levels of knowledge and experience using new systems and technology (e.g., change enablement)
• Strong problem-solving skills with creative approach and ability to think strategically and analytically
• Strong collaborator who will naturally work cross-functionally but is also comfortable operating independently

Benefits

• Expected pay range will be $125,000 - $135,000
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees
• 12 paid holidays off each year
• Tuition Assistance
• Employee Assistance Program
• Employee Wellness Program
• Telemedicine, and Medical Consultation
• Medical, dental, vision, disability, and life insurance
• Robust retirement program that includes an employer match and automatic contribution