LinkedIn

Sr. Specialist, HR Operations (ServiceNow HRSD Data & Reporting)

Join LinkedIn as a Sr. Specialist in HR Operations in Mountain View, CA. Leverage ServiceNow for data-driven HR improvements. 3+ years experience required. Benefits include bonuses and stock.

ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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Reporting and Analytics
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
March 7, 2025

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. This role may be remote or hybrid. As a key member of our HRSD System & Reporting Team, the ideal individual will support Human Resources by leveraging data, best practices, and innovative ideas to improve HR service delivery.

Requirements

  • Design and build custom reports, dashboards, and Performance Analytics solutions in ServiceNow to monitor operational performance needed to pinpoint inefficiencies and drive HR process improvements.
  • Leverage expertise in ServiceNow data structure to design, manage, and optimize HR data workflows, pipelines, and automated reporting processes.
  • Work closely with HR leadership and COEs to define key metrics, generate performance reports, provide data-driven insights for strategic decision-making, and utilize problem-solving skills to address stakeholder concerns
  • Configure and implement low to no-code HRSD solutions, collaborating with HR case management to improve data retrieval and reporting capabilities.
  • Collaborate and coordinate with key stakeholders and teams to ensure execution of efficient solution testing of HRSD enhancements and improvements.
  • Provide guidance to HR teams, deliver end-user training, and maintain comprehensive documentation on reporting processes, analytics, and system configurations.
  • Partner with HR, IT, and Data Governance teams to translate business needs into HRSD solutions and effectively communicate updates and changes to stakeholders.
  • Collaborate with IT and Data Governance teams on business requirements for HRSD solutions and efficiently communicate updates and changes to stakeholders.
  • Support case resolution, ensuring high-quality responses and adherence to best practices. Provide recommendations to improve processes and compliance.
  • Lead the development and dissemination of knowledge, focusing on best practices in HRSD data and reporting.
  • Foster an inclusive team environment aligned with company values, promote diversity, and support professional growth through knowledge sharing

Benefits

  • Annual performance bonus
  • Stock
  • Benefits

Requirements Summary

3+ years of hands-on experience with ServiceNow HRSD, including reporting, dashboards, and Performance Analytics; 2+ years of HR reporting experience; Bachelor's degree in HR, Business Analytics, Data Science, Information Technology, or a related field