.svg)
Oracle
Sr Technical Analyst
Join Oracle as a Sr Technical Analyst in Lee's Summit, MO. Support Oracle Health customers with incident management. Requires Linux, SQL skills, and a degree. Competitive benefits.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 4, 2025
We are looking for a Sr Technical Analyst to provide mission critical incident management support and service restoration to Oracle Health customers. The ideal candidate will have a strong background in Linux, Unix, and SQL, as well as experience in troubleshooting and technical support.
Requirements
- U.S. Citizenship on U.S. soil is required
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience
- Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL
- Familiar with Relational database
- Personal/enterprise network exposure
- Experience providing phone based customer/technical support and escalation management
- Experience in Application Support
- Use of ticket documentation system - Remedy, ServiceNow, Jira etc.
Benefits
- Highly competitive suite of employee benefits
- Flexible medical, life insurance and retirement options
- Volunteer programs to give back to the community
Requirements Summary
Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience, Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL, 5-10 years of experience in technical support and escalation management
