We are looking for a Sr Technical Analyst to provide mission critical incident management support and service restoration to Oracle Health customers. The ideal candidate will have a strong background in Linux, Unix, and SQL, as well as experience in troubleshooting and technical support.
Requirements
- U.S. Citizenship on U.S. soil is required
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience
- Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL
- Familiar with Relational database
- Personal/enterprise network exposure
- Experience providing phone based customer/technical support and escalation management
- Experience in Application Support
- Use of ticket documentation system - Remedy, ServiceNow, Jira etc.
Benefits
- Highly competitive suite of employee benefits
- Flexible medical, life insurance and retirement options
- Volunteer programs to give back to the community