.svg)
Big Fish Games
Sr Technical Lead
Join Big Fish Games in Gurugram as a Sr Technical Lead. Oversee ServiceNow development, requiring 6+ years in ITSM. Enjoy a robust benefits package and global opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Application Developer
Implementer
Support Specialist
System Administrator
ServiceNow Modules:
Configuration Management Database
IT Service Management
Integration Hub
Now Platform App Engine
Reporting and Analytics
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
January 28, 2025
We are seeking a motivated ServiceNow developer to join our team as a Sr Technical Lead. The incumbent will be responsible for functional analysis, OOB configuration, technical development, and providing support for ServiceNow ITSM and custom applications.
Requirements
- Extensive hands-on experience in ITSM suite, CMDB & Asset Management modules
- Strong experience in designing catalog items and developing complex workflows
- Proficiency with Scripting in ServiceNow involving GlideAPIs, JavaScript, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions and Access Control Lists (ACLs)
- Ability to design and configure ServiceNow reports and dashboards
- Experience with integrations of ServiceNow with external systems through REST/ SOAP/ IntegrationHub
- Experience with providing functional and technical support to business and liasioning with ServiceNow Support (HI)
- Testing experience with proven ability to analyse, troubleshoot and resolve issues
- Excellent knowledge of ServiceNow Best Practices
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
- ServiceNow Certified System Administrator (CSA)
- Minimum of 6+ years experience in ServiceNow platform administration, configuration and development
- Overall 6-8 years of IT experience
- Experience in building and maintaining custom applications
- Experience developing and delivering using Agile/ Scrum methodology
- Ability to document technical specifications as user stories and tasks
- Ability to prioritize and execute tasks in a high-pressure environment
- Self motivated with keen attention to detail
- Ability to cross-train team members
- Open to learn new technologies / ServiceNow modules
- ServiceNow Cerified Implementation Specialist – ITSM
- Bachelor’s degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
Benefits
- Robust benefits package
- Global career opportunities
Requirements Summary
6+ years of experience in ServiceNow platform administration, configuration and development, and overall 6-8 years of IT experience
