Zscaler

Staff BSA - ServiceNow

Join Zscaler in San Jose as a Staff BSA - ServiceNow. Drive innovation on the ServiceNow platform, focusing on ITSM, HR, and Security modules. 7+ years in SaaS and 5+ in ServiceNow required. Enjoy health plans, vacation, and education reimbursement.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Configuration Management Database
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Event Management
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IT Operations Management
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IT Service Management
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Integration Hub
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Reporting and Analytics
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 11, 2025

We are looking for a Staff BSA - ServiceNow to join our Corp Apps IT team. You'll be the driving force behind the ServiceNow platform, which empowers teams across Business Applications, IT, Security, and HR and developing and implementing a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.

Requirements

  • ServiceNow platform experience – including a strong working understanding of the ITSM, HR, and Security modules
  • Prior experience in driving implementation and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
  • Familiarity with ITOM modules such as Event Management, Orchestration, or Operational Intelligence with CMDB and Asset Management
  • Experience driving projects integrating ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and Spokes
  • Expertise in designing and delivering ServiceNow Performance Analytics dashboards, reports, and KPIs following ITSM best practices

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Requirements Summary

7+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 5+ years in ServiceNow experience