Staff Machine Learning Engineer

ServiceNow is seeking a Staff Machine Learning Engineer to build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. The ideal candidate will have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience
• Solid expertise in Python
• Solid Machine Learning / Deep Learning theoretical knowledge and hands-on experience
• Experience with LLM benchmarking and evaluation is required; experience generating synthetic data is a plus
• Ability to read and experiment with ideas from recent research papers
• High level of creativity, quick problem-solving abilities, and adaptability
• Effective communication skills to convey research findings to both technical and non-technical stakeholders, ensuring a clear understanding of the benefits and limitations of LLMs across the organization

Benefits

• base pay of $165,800 - $290,200, plus equity (when applicable), variable/incentive compensation and benefits
• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs