CVS Health

Staff Observability Operations Engineer

Join CVS Health in Connecticut as a Staff Observability Operations Engineer. Oversee observability platforms, requiring 7+ years in IT and SRE. Benefits include medical, 401(k), and education assistance.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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IT Operations Management
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DevOps
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Incident Management
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Platform Analytics

Job description

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Posted on:
 
February 7, 2025

We are seeking a Staff Observability Operations Engineer to oversee and optimize our observability platform, ensuring seamless and efficient operations. The ideal candidate will have a strong background in Site Reliability Engineering (SRE), modern observability practices, and the management and implementation of modern observability and event management platforms.

Requirements

  • 7+ years of experience in IT operations, with significant responsibilities in system monitoring, performance tuning, and troubleshooting enterprise applications.
  • 5+ years in a Site Reliability Engineering (SRE) role deploying and managing modern observability solutions.
  • 5+ years managing and implementing observability and event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana).
  • Experience developing and administering ServiceNow ITOM event management solutions, ensuring seamless integration with observability tools.
  • Experience deploying and managing service reliability platforms (e.g., xMatters, OpsGenie, PagerDuty), configuring incident notifications, incident command workflows, and automating incident remediation workflows.
  • Experience with and deep knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g., AWS/CloudTrail, Azure/Monitor, GCP/GCM, Kubernetes, OpenShift).
  • Proficiency in Python and other scripting languages such as Ansible, PowerShell, and Bash for automation and configuration. Experience with and passion for deploying things “as code”.
  • Hands-on experience deploying, managing, and administering observability platforms.
  • Hands-on experience leading, coordinating, and performing migration of application, platform, and infrastructure observability solutions (e.g., full-stack APM, RUM, Session Replay, Server, Storage, Network, Database, NLB, etc.) from legacy tools to modern platforms.
  • Hands on experience performing system upgrades, patching, and integrations to ensure platform stability and security.
  • Experience developing and implementing monitoring and logging standards for infrastructure, platforms, and applications.
  • Experience building and instrumenting dashboards to deliver technical and business process insights leveraging standard observability/BI platforms (e.g., AppDynamics, Grafana, Tableau, PowerBI).
  • Experience establishing and implementing event correlation policies and related rules to enrich event data, increase signal-to-noise-ratio for events, and reduce MTTD and MTTR.
  • Excellent problem-solving skills, with the ability to handle multiple tasks, prioritize effectively, and work under pressure.
  • Proven ability to troubleshoot and resolve complex technical issues related to observability platforms.
  • Experience managing customer issues and requests, providing timely and effective solutions.
  • Experience monitoring platform performance and implementing enhancements to support scalability and complexity.
  • Experience leveraging telemetry data to automate performance optimization and capacity planning.
  • Proficiency in scripting and programming languages such as Ansible, PowerShell, Bash, Python, YAML, XML, and JSON to automate deployment, configuration and instrumentation.
  • Experience coordinating and managing release cycles for observability platforms.
  • Knowledge of best practices in release management to ensure smooth and timely deployments.
  • Experience configuring and leveraging source code management tools and workflows to manage and deploy Monitoring as Code.
  • Excellent communication skills, both verbal and written.
  • Ability to collaborate effectively with cross-functional teams and stakeholders.
  • Strong interpersonal skills, with the ability to engage effectively with both technical teams and business stakeholders.
  • Commitment to continuous improvement and staying current with industry trends and best practices.
  • Ability to identify opportunities for process optimization and efficiency gains.
  • Strong customer service orientation with the ability to manage customer relationships effectively.
  • Experience in providing excellent customer service and support for observability solutions.
  • Knowledge of compliance and security standards related to observability platforms.
  • Ability to implement tools and processes to detect and remediate configuration drift and security risks.
  • Experience managing operational data and systems access to ensure compliance with internal and external audit and regulatory requirements.
  • Proficiency maintaining comprehensive documentation of observability platform configurations, processes, and procedures.
  • Ability to generate and analyze reports on platform performance, incidents, and customer requests.

Benefits

  • Medical, dental, and vision benefits
  • 401(k) retirement savings plan
  • Employee Stock Purchase Plan
  • Fully-paid term life insurance plan
  • Short-term and long-term disability benefits
  • Well-being programs
  • Education assistance
  • Free development courses
  • CVS store discount
  • Discount programs with participating partners
  • Paid Time Off (PTO) or vacation pay
  • Paid holidays throughout the calendar year

Requirements Summary

7+ years of experience in IT operations, Site Reliability Engineering (SRE), and observability platform management. Proficiency in Python and other scripting languages