Staff Observability Operations Engineer

CVS Health is seeking a Staff Observability Operations Engineer to oversee and optimize the observability platform, ensuring seamless and efficient operations. The successful candidate will have a strong background in Site Reliability Engineering (SRE), modern observability practices, and the management and implementation of modern observability and event management platforms.

Requirements

• 7+ years of experience in IT operations, with significant responsibilities in system monitoring, performance tuning, and troubleshooting enterprise applications.
• 5+ years in a Site Reliability Engineering (SRE) role deploying and managing modern observability solutions.
• 5+ years managing and implementing observability and event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana).
• Experience developing and administering ServiceNow ITOM event management solutions, ensuring seamless integration with observability tools.
• Experience deploying and managing service reliability platforms (e.g., xMatters, OpsGenie, PagerDuty), configuring incident notifications, incident command workflows, and automating incident remediation workflows.
• Experience with and deep knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g., AWS/CloudTrail, Azure/Monitor, GCP/GCM, Kubernetes, OpenShift).
• Proficiency in Python and other scripting languages such as Ansible, PowerShell, and Bash for automation and configuration. Experience with and passion for deploying things “as code”.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (“PTO”) or vacation pay
• Paid holidays throughout the calendar year