Staff Performance Support Consultant (Escalations Engineering)

Join ServiceNow as a Staff Performance Support Consultant (Escalations Engineering) and work with large customers to resolve complex technical issues. Use problem-solving skills and industry-leading tools to analyze and remediate performance and scalability issues. This role requires 7+ years of experience in technical support, software development, or performance load testing.

Requirements

• 7+ years of progressive experience in technical support, software development, performance load testing or professional services
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Good working knowledge of the components in a web applications stack
• Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc..
• Good Experience with working (or debugging) Object Oriented code (Java preferred)
• Good working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
• Strong problem-solving, leadership, time management, and critical thinking skills
• Excellent communication and presentation skills with an aptitude for learning new technologies

Benefits

• Highly competitive base salaries
• Generous holiday allowances
• Bonus scheme
• Stock options
• Flexible working arrangements