ServiceNow

Staff Performance Support Consultant (Escalations Engineering)

Join ServiceNow in Orlando as a Staff Performance Support Consultant. Tackle performance challenges, leverage AI, and enjoy flexible work and stock options.

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The Mothership
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
February 14, 2025

The Staff Performance Support Consultant (Escalations Engineering) role is a unique opportunity to join the Customer Service and Support team working with some of our largest customers with their toughest performance and scalability challenges.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Progressive experience in technical support, software development, performance load testing or professional services
  • Working knowledge of the components in a web applications stack
  • Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc..
  • Experience with working with (or debugging) Object Oriented code (Java preferred)
  • Working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
  • Strong problem-solving, leadership, time management, and critical thinking skills
  • Excellent communication and presentation skills with an aptitude for learning new technologies

Benefits

  • Generous holiday allowances
  • Bonus scheme
  • Stock options
  • Flexible working arrangements

Requirements Summary

Experience with AI, technical support, software development, and web applications stack; strong problem-solving and communication skills