Staff Product Manager, AI Search Experiences

ServiceNow is seeking a Staff Product Manager to lead efforts in driving search quality improvements across its AI-powered enterprise search experiences. The ideal candidate will have experience in search technologies, AI/ML, or data-driven product roles, and a proven track record of improving search quality through AI/ML relevance tuning and contextual search optimization.

Requirements

• 8+ years in a Product Management role focused on search technologies, AI/ML, or data-driven product roles.
• Content Strategy Expertise: Experience defining content-related requirements to improve search relevance and discoverability, such as metadata optimization and content tagging standards.
• Search Expertise: Proven experience improving search quality through AI/ML relevance tuning, contextual search optimization, and data analysis.
• Data Proficiency: Strong analytical skills and experience using data tools to derive insights, measure performance, and inform product decisions.
• Stakeholder Management: Demonstrated ability to build strong partnerships across diverse teams, ensuring alignment and delivering business-focused solutions.
• Data Storytelling: Exceptional ability to communicate the value of search improvements through data-driven narratives tailored to diverse audiences, including senior leaders.
• Technical Acumen: Familiarity with search platforms, AI/ML frameworks, and relevance-ranking algorithms. Experience with technologies like Elasticsearch, Solr, or equivalent is a plus.
• Communication Skills: Strong verbal and written communication skills, with experience presenting to senior leaders and leading cross-functional teams.
• Problem-Solving: A user-centered approach to tackling complex challenges with innovative and data-informed solutions.
• AI/ML Knowledge: Understanding of AI-powered search technologies and natural language processing (NLP) concepts is highly desirable.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP, matching donations, a flexible time away plan and family leave programs
• variable/incentive compensation