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ServiceNow
Staff Software Engineer, ServiceNow Developer (Product Operations)
Join ServiceNow in Hyderabad as a Staff Software Engineer, focusing on L2/L3 support and metrics. Requires 7+ years in ServiceNow, JavaScript skills, and CSA/CAD certifications. Enjoy flexible work arrangements and an inclusive environment.
The Mothership
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified System Administrator
Job description
Posted on:
April 22, 2025
Join ServiceNow as a Staff Software Engineer, ServiceNow Developer, and contribute to the ETG Product Ops team. Proactively resolve L2/L3 support issues, track key performance metrics, and ensure smooth communication with other teams. Gather customer feedback and provide insights on metrics and recurring issues.
Requirements
- More than 7+ years of Exp. working on ServiceNow platform (CSA, CAD certifications preferred)
- Expertise in writing JavaScript and ServiceNow scripting and problem-solving skills
- Experience working in Virtual Agent, AI Search, Conversational Interfaces highly preferred
Benefits
- Flexible work arrangements
- Equal opportunity employer
- Accommodations for accessible and inclusive experience for all candidates
Requirements Summary
7+ years of ServiceNow experience, JavaScript and ServiceNow scripting expertise, and experience with Virtual Agent, AI Search, and Conversational Interfaces
