Staff Technical Writer

As a Staff Technical Writer, you will define content strategy for multiple applications, execute content strategy, and provide impactful leadership to teams. You will have a strong understanding of the ServiceNow product ecosystem and expert knowledge of users and applications.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Understanding of content development life cycles and processes
• 12+ years work experience in technical communication
• Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers
• Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies

Benefits

• Competitive salary
• Opportunities for growth and development
• Diverse and inclusive work environment
• Flexible work arrangements
• Access to cutting-edge technology