ServiceNow

Staff Technical Writer

Join ServiceNow as a Staff Technical Writer in Petah Tikva. Lead content strategy, mentor teams, and enjoy competitive salary, growth opportunities, and flexibility.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Knowledge Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Service Provider
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
February 17, 2025

Define content strategy for multiple applications, drive the execution of the content strategy, and provide impactful leadership when working in teams.

Requirements

  • 7+ years work experience in technical communication
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Understanding of content development life cycles and processes
  • Experience authoring in DITA, Markdown, or another structured authoring architecture
  • Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers
  • Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies

Benefits

  • Competitive salary
  • Opportunities for career growth and development
  • Diverse and inclusive work environment
  • Flexible work arrangements
  • Equal opportunity employer

Requirements Summary

7+ years of technical communication experience, expertise in AI, and experience with content development life cycles