Support Account Manager (Service Delivery) - German Speaking

We are seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. The successful candidate will play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. We offer a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Excellent written and oral communication skills in English and German language (minimum B2 in German)
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset
• ServiceNow platform knowledge or experience
• Project Management capabilities and principles
• Service delivery account management experience

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career
• Resources to help you and your loved ones be well
• Benefits plans and programs
• Mental health resources
• Family support resources
• Parental leave programs
• Learning experience platform
• Tuition reimbursement program
• Mentoring program
• Team building activities
• Employee belonging groups
• Volunteering and community outreach programs