Support Account Manager/Technical Account Manager

ServiceNow is seeking a Support Account Manager/Technical Account Manager to join our Support Account Management (SAM) Services team. The role involves delivering world-class customer satisfaction, driving cross-functional teams to resolve customer issues, and using industry-leading software management tools to proactively identify potential degradation of service issues.

Requirements

• 10-12 years of experience with 2+ years of customer-facing experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Resources to help you and your loved ones be well
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Flexible working culture to support the balance you need in both work and life
• Holidays
• Company-wide designated global well-being days where everyone is off and can spend time doing what matters most
• Learning experience platform built using our own technology, to support your learning and development goals
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs