Support Account Manager/Technical Account Manager

ServiceNow is seeking a Support Account Manager/Technical Account Manager to join their Support Account Management (SAM) Services team. The role involves delivering world-class customer satisfaction, driving cross-functional teams, and acting as a central point of contact for all support-related activities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10-12 yrs of experience with 2+ years of customer-facing experience
• Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions.
• Ready to work on weekends.
• Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage.
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Flexible working culture to support the balance you need in both work and life
• Holidays
• Global well-being days
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering and community outreach programs