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Sonoma Consulting Inc.
Support Analyst – ITIL Change Management
Join Sonoma Consulting Inc. in Plano, TX as a Support Analyst for ITIL Change Management. Leverage your ITIL expertise and strong interpersonal skills.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 4, 2017
This role is a combination of operational and strategic responsibilities for ITL Service Design and Transition processes. From an operational perspective, the primary responsibility is managing IT Change Management.
Requirements
- Strong ITIL process management experience, specifically focused on Change Management; ITIL Foundation certified
- Familiarity with all other ITIL processes
- Proficiency in MS Visio, Word, Excel
- SOP writing/creation
- Strong relationship building/interpersonal skills
- Experience in documenting processes for Technical/IT related functions
- Good research & analysis skills
- Good interpersonal, communication and presentation skills
- Good organizational skills plus the ability to motivate people across the organization to provide solutions
- Previous experience working in a large organization
- Experience with current Change Management methodologies
- Experience with ServiceNow
- Agile / Scrum development
- Business Requirements gathering
- Process mapping
- Reporting analytics
- Familiarity with developing training using multiple methods (such as video, screen recording, demos, classroom, WebEx, static text only)
Requirements Summary
ITIL process management experience, SOP writing/creation, relationship building/interpersonal skills
