.svg)
Michelin
Support Analyst-1
Join Michelin as a Support Analyst-1 in Pune. Manage incidents, service requests, and improve processes. Requires B.Tech/B.E. in Computer Science and ITSM experience.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Change Management
Problem Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 18, 2025
The Support Analyst-1 will be responsible for incident management, service request handling, change management, problem management, monitoring/observability, continuous improvement, knowledge management, and service level management.
Requirements
- B.Tech/B.E. in Computer Science or related fields
- Experience with ITSM tools such as ServiceNow, JIRA
- Knowledge of Linux/Unix, Windows operating systems, and networking fundamentals
Benefits
- Not specified
Requirements Summary
B.Tech/B.E. in Computer Science or related fields. Experience with ITSM tools such as ServiceNow, JIRA. Knowledge of Linux/Unix, Windows operating systems, and networking fundamentals
