Support Bar Analyst

Keywords is seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across their studios globally, with a focus on delivering an efficient and effective service to internal users.

Requirements

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Excellent problem-solving and conflict resolution skills.

Benefits

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure