Support Bar Lead

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally. The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

Requirements

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Proven experience in managing a high-performing customer service or support team.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.

Benefits

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure