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ALTEN
Support Engineer
Join ALTEN in Lille as a Support Engineer N2/N3. Manage technical incidents, improve processes, and enjoy professional growth in a collaborative environment.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2024
ALTEN is a global engineering and technology consulting company looking for a Support Engineer N2/N3 to join their dynamic team in Lille. The successful candidate will be responsible for managing and resolving complex technical incidents, assisting users and internal teams, and participating in continuous process improvement.
Requirements
- Solid knowledge of Windows and Linux environments
- Experience with incident management tools (JIRA, ServiceNow, etc.)
- Scripting skills (PowerShell, Bash, etc.)
- Ability to work in a team and communicate effectively
- Analytical spirit and ability to solve complex problems
- Knowledge of networks and communication protocols
Benefits
- Professional development opportunities and ongoing training
- A stimulating and collaborative work environment
- Innovative and varied projects in a diversified range of sectors
Requirements Summary
3+ years of professional experience in technical support N2/N3, solid knowledge of Windows and Linux environments, good level of English (written and oral)
