Support Engineer I, Service Desk

The Support Engineer I, Service Desk role at Ares Management is responsible for providing excellent client service, troubleshooting, and solving Technology-related issues. The role involves managing day-to-day incident submissions, onboarding and off-boarding process of employees, and ensuring high-level service delivery for all clients within the firm.

Requirements

• Bachelor's degree in business administration, Computer Science, or related technical field
• 5+ years of relevant experience
• Experience with using ticketing systems (ServiceNow preferred)
• Operating within an ITIL framework
• Support within a high-volume, regulated enterprise environment (preferably finance)
• Creating / advocating user enabling technologies
• Technical Depth in supporting Windows 10 & common software (productivity, security) for an enterprise environment

Benefits

• Comprehensive Medical/Rx, Dental and Vision plans
• 401(k) program with company match
• Flexible Savings Accounts (FSA)
• Healthcare Savings Accounts (HSA) with company contribution
• Basic and Voluntary Life Insurance
• Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
• Employee Assistance Program (EAP)
• Commuter Benefits plan for parking and transit