.svg)
Four Seasons Hotels and Resorts
Support Specialist, Mobile
Join Four Seasons Hotels and Resorts in Toronto as a Support Specialist, Mobile. Leverage ServiceNow skills to enhance the Digital Guest Experience. 1-2 years IT support experience required. Hybrid model offered.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 24, 2025
The Support Specialist, Mobile role provides support to hotel property users for systems that make up the Digital Guest Experience ecosystem. The primary mandate of this role is to ensure a high level of service excellence is being provided across our Digital Platforms to our hotel employees.
Requirements
- 1-2 years working in an IT Helpdesk Support capacity
- Demonstrated customer service skills
- Knowledge of ServiceNOW, Incident Management, TestRail highly preferred
- Proven experience with business requirements gathering/analysis and documentation
- Technical environment experience: Mobile app UX, Social Messaging platforms and integrations, Atlassian suite: JIRA, Confluence, MS Office proficiency, MS Excel intermediate
- Experience or knowledge of Hotel operations and Hotel IT function
- Knowledge of applicable data privacy practices, laws and compliance requirements
- College or University diploma in technology or IT Support, or relevant certifications
Benefits
- Hybrid working model
- Committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act
- Based in Four Seasons Corporate Office, Toronto, Ontario
Requirements Summary
Experience working in an IT Helpdesk Support capacity and demonstrated customer service skills required. Knowledge of ServiceNOW and Incident Management preferred
