Systems Analyst 3-Support - Incident Commander

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Requirements

• BS or MS in Computer Science, or equivalent
• Managing and triaging tickets
• Passionate about Cloud, customer focused, have done incident management + problem management and thrive in a dynamic team culture
• Experience of driving change within an organization, pushing through resistance and success in adopting new ways of working
• Systematic problem-solving approach, strong communication skills, a sense of ownership and drive
• Able to work unsupervised, independently and within a global team
• Strong leadership skills to direct service teams during Major Incidents
• Exceptional written and verbal communication skills with meticulous attention to detail
• Willingness to work in 24x7 shifts including on holidays and weekends
• Ability to follow standard engineering principles using agile development methodology and Automation practices
• Co-ordinate with Functional, Infrastructure, Product Support and clients business units
• Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks
• Resolving Oracle Cloud Services customer outages by identifying, analyzing, and resolving technical problems related to Oracle software systems
• Incident Management and Service Desk tools like Confluence, Jira, ServiceNow, Remedy and other Ticketing Tools
• Strong working knowledge of Oracle database and concepts like Clustering, RDBMS architecture, ASM, Data Guard, RMAN
• Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture
• Standard Internet services, such as DNS, HTTP, etc.
• Working knowledge of OCI architecture and components like LBaaS, VCN, Hypervisors etc.
• Infrastructure Security and Compliance knowledge
• Database technologies: Oracle/MySQL
• Production Support on any one or more applications preferably on Oracle EBS, Hyperion, PeopleSoft, Fusion Middleware/SOA or any Oracle Cloud product handling experience
• Experience in Monitoring and Observability pipeline tools (Nagios / Fluentd / Prometheous, Grafana, ELK, Datadog / Splunk / Kafka skills)
• Experience on OCI along with other Cloud providers including AWS, IBM and/or GCP
• Experience on EBS, Hyperion, FMW, PSOFT etc
• Experience on AI framework and development of chatbot using python for customer service automation

Benefits

• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law.
• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law.