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Altera Digital Health India
Systems Support Engineer(SQL, Service now)
Join Altera Digital Health in Pune as a Systems Support Engineer. Leverage ServiceNow for Level 2 support, SQL skills, and ITSM expertise. Benefits include client presentations and technical guidance.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 24, 2025
Altera Digital Health is seeking a Systems Support Engineer to join their team. The successful candidate will be responsible for handling Level 2 analysis, troubleshooting, and resolution of technical issues, providing premium client services, and working with clients to resolve ongoing issues.
Requirements
- 3+ years of experience in supporting proactive work and monitoring
- Global Command Center/Service desk/Frontline Monitoring operations
- Application/Infrastructure Monitoring tools/solutions
- Windows servers infrastructure and.Net-based Application Support
- Intermediate level of experience in SQL
- ITSM tools such as Service desk/ServiceNow
- Basic knowledge of ITIL framework (V3.0 foundation certificate would be an advantage)
- Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts
- International support experience (preferably US or Europe)
- Bachelor’s Degree in computer science/IT
- Strong interpersonal and communication skills (written and verbal)
Benefits
- Weekly/monthly client read-outs and presentations
- Technical guidance for Customers to strengthen their knowledge or technical skill levels
- Preparation of necessary documentation regarding technical procedures as well as operational procedures
Requirements Summary
3+ years of experience in supporting proactive work and monitoring, experience with ITSM tools, and strong interpersonal and communication skills
