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Leidos
Systems Support Specialist
Join Leidos in Washington, DC as a Systems Support Specialist. Support NSS Helpdesk, troubleshoot issues, and enhance customer experience. 3-5 years experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 31, 2025
We are seeking a customer experience driven personality to join our team as a Systems Support Specialist. The role involves supporting the NSS Helpdesk, troubleshooting issues, and providing customer support to ensure all requirements are fulfilled in a timely manner.
Requirements
- Experience using ITSM tools for trouble tickets (i.e., BMC Remedy, ServiceNow, Jira)
- Ability to troubleshoot Windows hardware and software issues
- General knowledge of enterprise networks and troubleshooting network issues
- Requires a basic understanding of Active Directory, Virtual Desktop Infrastructure, and Microsoft Office.
- Experience providing customer support
Requirements Summary
3-5 years of related experience, HS diploma, ITSM tools experience, Windows troubleshooting skills, customer support experience
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
76000-96000 USD/year
