T&DS - ServiceNow Technical Specialist

Forvis Mazars is a leading international professional services firm seeking a ServiceNow Technical Specialist to provide technical support and guidance for the ServiceNow Platform. The ideal candidate should possess a strong understanding of IT Service Management (ITSM), ServiceNow platform functionalities, and excellent problem-solving abilities.

Requirements

• Strong understanding of ServiceNow best practices
• Ability to effectively communicate with all levels of the organisation
• Ability to author clear and comprehensive documentation
• Highly organised, meticulous, structured and methodical in delivery
• Strong problem-solving skills and the ability to troubleshoot complex issues
• Ability to work independently and manage multiple task assignments
• Proficiency in ITSM and ITIL processes, with Certified ITIL v4 Foundation or higher certifications
• Minimum of 2 years working in a technology support function (preferably 2nd/3rd line support)
• Minimum of 3 years’ experience in the administration and implementation of ServiceNow
• Certified System Administration
• Certified Applicaiton Developer and Implementation Specialist in at least one of the following:
• Implementation Specialist (IT Service Management)
• Implementation Specialist (Customer Service Management)
• Implementation Specialist (Service Mapping)
• Implementation Specialist (Discovery)
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions
• Excellent English written and verbal communication skills
• Industry experience in IT, Tax, Accounting, Audit, Financial or Consulting Services