Technical Account Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. The Technical Account Manager is the primary technical advisor to assigned customers for all things Digital Operations.

Requirements

• 5+ years of experience in a Technical Account Manager or similar customer-facing technical role.
• Experience with Jira, ServiceNow, Salesforce, Confluence, and similar platforms for tracking issues and managing projects.
• Excellent written communication, work ethic, and attention to detail
• Excellent customer service skills and understanding of customer communication
• Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
• Excellent investigation skills, and interest in solving unique issues from complex customer environments.
• The ability to write about technical subjects in a clear and concise style
• The enthusiasm and perseverance to drive customer issues to resolution
• Fluent English

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs