.svg)
Oracle
Technical Analyst 2-Support - Night Shift
Join Oracle as a Technical Analyst 2-Support (Night Shift) in the U.S. Provide critical support for Oracle Health customers. Requires strong Linux/Unix and SQL skills. Competitive benefits offered.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 5, 2025
As a Technical Support Engineer, your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform troubleshooting investigations through both front end and back end tech stacks by capturing log files, querying tables, updating/cycling servers, etc.
Requirements
- U.S. Citizenship on U.S. soil is required
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience
- Very strong knowledge and hands on experience with Linux/Unix(command-line) and SQL
- Familiar with Relational database
- Personal/enterprise network exposure
- Experience providing phone based customer/technical support and escalation management
- Experience in Application Support
- Use of ticket documentation system - Remedy, ServiceNow, Jira etc.
Benefits
- Flexible medical, life insurance and retirement options
- Volunteer programs
- Highly competitive suite of employee benefits designed on the principles of parity and consistency
Requirements Summary
Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience. Very strong knowledge and hands on experience with Linux/Unix(command-line) and SQL
