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ServiceNow
Technical Consultant-Customer Service Management (CSM) Certification
Join ServiceNow as a Technical Consultant in Addison, TX. Leverage your CSM and FSM skills to enhance customer outcomes. 8+ years consulting experience required.
The Mothership
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Customer Service Management
Field Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Certified System Administrator
Job description
Posted on:
April 17, 2025
The Customer Outcomes Senior Technical Consultant is responsible for configuring ServiceNow Platform to provide solutions that achieve customer outcomes. The role involves participating in workshops, designing and delivering ServiceNow solutions, and advising customers on how to improve their business processes.
Requirements
- At least 8 years of consulting experience for complex, global organizations
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow Certified System Administrator
- Customer Service Management (CSM) Implementor
- Field Service Management (FSM) Implementor
Benefits
- Equal Opportunity Employer
- Accommodations for disabled candidates
- Export Control Regulations
Requirements Summary
At least 8 years of consulting experience, AI integration experience, and ServiceNow certifications are required
