Technical Lead, Services Reliability & Management

ServiceNow is looking for a Technical Lead to oversee and ensure high-performance support for deployed microservices, collaborate with internal departments, and engage with peers to provide reliable support services. The successful candidate will have a proven background in supporting mission-critical software solutions, excellent communication skills, and a strong motivation to achieve results in a fast-paced environment.

Requirements

• 10+ years of professional software delivery experience with a focus on Microservices architecture and support
• Strong proficiency in Java and/or Python
• Extensive experience with containerization technologies such as Docker and orchestration tools like Kubernetes
• Deep understanding of RESTful APIs and API gateway technologies
• Strong knowledge of SQL, NoSQL, and in-memory databases
• Familiarity with CI/CD tools such as Jenkins, GitLab CI
• Knowledge of event-driven architectures and messaging systems like Kafka, RabbitMQ
• Excellent problem-solving skills and the ability to think critically and analytically
• Experience with cloud platforms such as Azure, or Google Cloud
• Experience with monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk
• Experience in defining and rolling out key support/operational processes
• Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Team leadership experience and mindset to celebrate successes and acknowledge the hard work and dedication of the team

Benefits

• Company description suggests a positive work environment and opportunities for growth and development