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Saviynt
Technical Lead, Support operations - SNOW
Join Saviynt as a Technical Lead in Bengaluru. Leverage 7+ years of ServiceNow experience to troubleshoot issues, mentor teams, and enhance solutions.
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
Software Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Software Asset Management
Job description
Posted on:
December 24, 2024
Evaluate and implement solutions to address customer issues, troubleshoot and resolve customer-reported issues, and deliver high-quality technical solutions.
Requirements
- 7+ years of hands-on experience with the ServiceNow platform or equivalent enterprise support platforms.
- Demonstrated expertise in scripting/coding (e.g., JavaScript, PowerShell) for troubleshooting and automation.
- Experience with technical components such as LDAP, SSL, SAML/SSO, and other enterprise technologies.
Benefits
- Produce deliverables such as detailed incident analysis, troubleshooting documentation, root cause analysis reports, and solution guides.
- Offer guidance and mentorship to junior support team members, fostering knowledge sharing and skill development.
- Collaborate with product and engineering teams to resolve systemic issues and contribute to platform improvement.
Requirements Summary
7+ years of experience with ServiceNow, scripting/coding expertise, and experience with technical components
