The Technical Operations Center Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk, resolving incident and service request tickets through ServiceNow software. This is a full-time on-site position in Arlington, VA, with opportunities for growth and advancement.
Requirements
- Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
- Bachelor’s degree or equivalent + 3 applicable years or 9 total years of applicable experience
- ITIL Foundation certification
- Ability to work Night/Weekend shift
- Ability to perform in-depth troubleshooting skills on Windows Operating Systems, Microsoft Office products, and various Internet browsers
- Experience with patch management software
- Experience installing, upgrading, and removing software
- Experience using Service Now service management software to track incidents and service requests through the full lifecycle
- Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)
- Advanced experience with Active Directory management & administration
- Knowledgeable of Problem Management best practice and processes
Benefits
- Comprehensive benefits
- Healthcare
- Wellness
- Financial
- Retirement
- Family support
- Continuing education
- Time off benefits