Technical Program Manager

Provides technical program management for an IT Operations Center (enterprise-wide Network Operations Center (NOC) and Service Desk (SD)) and manages staff and performance in accordance with specified objectives.

Requirements

• Bachelor’s degree + 10 years of experience managing IT enterprise operations
• At least three years of experience leading high-performing NOC/Service Desk teams of 20+ IT staff in a 24x7 mission-critical environment
• Knowledge of IT Operations Center functions and experience managing using ServiceNow in support of ITSM processes
• Experience with IT project management methods used throughout DHS or similar federal agencies
• Top Secret Clearance – required
• Must be able to obtain USSS Suitability clearance

Benefits

• EEO Statement: ValidaTek is an Equal Opportunity Employer
• Salary Disclosure: Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.