Technical Support Administrator III - IT

As a Technical Support Administrator III, you will provide top-notch technical support to our team, working remotely from India. You will be responsible for resolving user issues, managing IAM, and ensuring proper documentation and tracking of incidents. You will also provide guidance and best practices on end-user computing and produce training materials.

Requirements

• Bachelor's degree in computer science or a related field
• 4-6 years of IT End user support experience along with system administration
• Proficient in written and spoken communication
• Understanding of Information Technologies (Cloud/Azure, Windows OS, MAC OS, Office 365 environment, Network technologies)
• Intune / Mosyle / MDM platforms
• Experience with app packaging, configurations, and compliance policies for Windows, Mac, and mobile devices
• Knowledge of Single Sign-On and SCIM enablement
• Proficiency in PowerShell scripting and PowerApps
• Experience in configuring, managing, troubleshooting Windows / Mac endpoints
• Hands on experience in IT ServiceDesk ticket management line JSM, ServiceNow, BMC remedy
• Availability for on-call escalation support including weekends and holidays
• Experience working in a hybrid environment of remote & onsite support

Benefits

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance