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CSG
Technical Support Analyst Python, AWS
Join CSG as a Technical Support Analyst (Python, AWS). Provide application support, troubleshoot issues, and ensure system performance. 1-3 years experience required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 29, 2025
We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support, troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance.
Requirements
- 1–3 years of experience in technical/application support or a related field
- Proficiency in Python/Shell scripting for automation and troubleshooting
- Hands-on experience with Linux CLI for system diagnostics and issue resolution
- Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory
- Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications
- Strong analytical and problem-solving skills with attention to detail
- Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment
- Excellent communication skills, with the ability to document and explain technical issues clearly
Requirements Summary
1-3 years of experience, Proficiency in Python/Shell scripting, Hands-on experience with Linux CLI
