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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Orlando, FL. Resolve customer issues, leverage AI, and enjoy inclusive benefits. 0-2 years experience required.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 28, 2025
The Technical Support Engineer will resolve technical cases for customers using the ServiceNow software and platform, providing excellent customer support experiences and using diagnostic tools to isolate issues.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- We strive to create an accessible and inclusive experience for all candidates.
- Accommodations for reasonable accommodations to complete any part of the application process
Requirements Summary
0-2 years of customer-facing technical support experience, ability to troubleshoot difficult technical issues, and ability to read basic Java/JavaScript code
