Technical Support Engineer

Aisera is a leading provider of AI Copilot solutions. A Technical Support Engineer is a problem-solving expert dedicated to maintaining and improving the functionality of our products. The ideal candidate will not only have technical prowess but also possess a customer-centric mindset to provide quick and effective solutions, maintaining a high level of customer satisfaction.

Requirements

• 8+ years of experience in a technical support role, preferably in a SaaS environment.
• Strong understanding of REST APIs and experience in troubleshooting API-related issues.
• Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.
• Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills to explain technical concepts to non-technical users.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).

Benefits

• Competitive salary
• Equitable and explainable compensation programs
• Opportunities for growth and development