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Sutherland
Technical Support L1
Join Sutherland in Bogotá as a Technical Support L1. Utilize ServiceNow to resolve IoT and web app issues. Requires advanced English and tech support skills.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 11, 2025
We are seeking a highly motivated Technical Support Engineer to provide exceptional technical support to our customers, resolving issues related to IoT devices and web applications. The primary goal is to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.
Requirements
- Advanced English level (B2 or higher)
- Bachelor's degree or studies in Technology or equivalent experience in technical support
- Basic Understanding of supporting and using Windows and Linux operating systems
- Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow
- Excellent communication skills: verbal, written, listening
- Availability to work Onsite in a fast-paced environment
Benefits
- Benefits of joining a Great Place to Work company
- Working for the world's biggest technology companies
Requirements Summary
Advanced English, Bachelor's degree in Technology, basic OS and technical support skills
